Digital Consent & Signature
Sign your HIPAA privacy notice directly in the app - no printing, no faxing, no paper forms.
Done in secondsMedesto is part of your
pharmacy's care team.
If your pharmacy sent you a text about Medesto Pulse, you're in the right place. Here's exactly what it is, what we do, and what you can expect.
Your health information belongs to you. Medesto is fully HIPAA-compliant.
What is Medesto?The connection between
The connection between
you and your care team.
Medesto is a healthcare technology company that partners with specialty pharmacies to improve the experience for patients on complex medications.
We built Medesto Pulse so that you have one clear place to manage your medication journey, communicate with your care team, and track how your therapy is going.
We don't replace your pharmacy or your doctor. We connect you to them.
"A world where no patient waits for the care they need."
Medesto Health mission
Medesto was built with a singular focus: making sure that when you're prescribed a specialty medication, the experience of getting it and staying on it is as clear, simple, and supported as possible.
What to expectYour journey from
Your journey from
first text to first dose.
Here's exactly what happens when your pharmacy brings you onto Medesto Pulse, step by step.
You will receive a secure text from Medesto
Your pharmacy will send you an RCS message with a personalized link to Medesto Pulse. This message comes at their direction - it's expected and secure, not spam.
Tap the link - no download, no password
Pulse opens right in your phone's browser. Set a simple passkey to protect your account - no username, no password to remember, no App Store required.
✓ Works on iPhone and AndroidSave Pulse to your home screen
Add Pulse to your home screen so it's always one tap away - no hunting for the link. It works just like a native app, without the App Store or Google Play. Step-by-step instructions are right below.
Enable notifications
Turn on notifications so Pulse can alert you when something needs your attention - a delivery update, a refill reminder, or a message from your care team. You'll be prompted when you first open the app; we recommend saying yes.
Review your health information
We already have some of your health information from your medical records and pharmacy, so you don't have to repeat yourself. Just review what we have on file and let us know if anything has changed. *May not apply at your pharmacy.
✓ Takes about 3–4 minutesComplete your baseline assessment
We send you a short set of clinical questions designed specifically for your condition and medication. Your responses help your care team understand how you're doing and build a personalized care plan with goals built for you, not a generic checklist. *May not apply at your pharmacy.
Stay informed and connected throughout your therapy
Once you're set up, Pulse keeps working for you. Your live health feed delivers updates on prior authorization, delivery notifications, medication education, refill reminders, and ongoing check-ins - only when there's something you actually need to know.
No app requiredSave Pulse to your
Save Pulse to your
home screen in seconds.
Medesto Pulse works right in your phone's browser - no App Store, no Google Play, no download. Here's how to save it to your home screen so it's always one tap away.
iPhone (Safari)
- Open your Pulse link in Safari
- Tap the Share button at the bottom of your screen - it looks like a box with an arrow pointing up
- Scroll down and tap "Add to Home Screen"
- Tap "Add" in the top right corner
Android (Chrome)
- Open your Pulse link in Chrome
- Tap the three-dot menu in the top right corner
- Tap "Add to Home Screen"
- Tap "Add" to confirm
Once saved, Medesto Pulse will appear on your home screen just like any other app - tap it anytime to check in without hunting for the link.
What Pulse does for youEverything in one place.
Everything in one place.
All working for you.
From your first notification to your last refill, here's what Medesto Pulse handles on your behalf - so you can focus on your health, not the process.
Getting Started
Pre-filled Health Profile
Your medical history, allergies, and medication list are already there from your records. Just review and confirm.
No repetitive data entryAlways Know Where Things Stand
Prescription Status Tracking
Stay informed on the status of your prescription in real time. Receive relevant updates - like when your medication requires Prior-Authorization - and when it's approved.
No more guessing or anxiously waiting.Delivery Tracking & Address Confirmation
Confirm your delivery address on a map, see what's in your shipment, and get notified when your medication is on its way.
Ready when it arrivesLive health feed
A continuously updated feed delivers health information, care updates, and relevant content specific to your condition and therapy - right when you need it.
Always in the knowPackage contents preview
See exactly what will be in your delivery before it arrives - your medication, supplies, and any other items - including special handling instructions for temperature-sensitive shipments.
No surprises in the boxKnow Your Medication
Step-by-Step Administration Education
Drug-specific education walks you through exactly how to take or inject your medication - from your actual manufacturer, not generic instructions.
Confidence from day oneMedication List & Easy Refill Requests
See all your current medications in one place and request a refill with a single tap - no calling, no waiting on hold, no forms to fill out.
Refills in one tapImportant safety information
Know what to watch for, what side effects to expect, and when to call your doctor - specific to your medication, available anytime in the app.
Know when to actTimed education delivery
Information reaches you when you actually need it - not all at once during an overwhelming intake call. Each piece arrives at the right moment in your journey.
No information overloadTrack Your Progress
Baseline & Ongoing Assessments
Short clinical check-ins designed for your specific condition help your care team understand how you're responding to therapy over time.
Your voice shapes your careAdherence Reminders
Timely nudges help you stay on schedule with your medication - especially important for specialty therapies where consistency directly affects outcomes.
Stay on track effortlesslyPersonalized care plan goals
After your assessment, Pulse creates goals built specifically for you - tied to your condition, your therapy, and what you shared. Not a generic list.
A plan that's actually yoursTo-Do list
A dedicated tab shows everything waiting for your attention - assessments to complete, information to review, actions to take - so nothing slips through.
Always know your next stepStay Connected
Direct Messaging with Your Pharmacy
Send a message to your pharmacy care team anytime - no hold music, no callbacks, no playing phone tag.
Answers without the waitVideo Calls with Your Pharmacist
Your pharmacist can schedule a video call with you directly through Pulse when your care calls for a face-to-face conversation - no phone tag or third-party tools required.
Real answers, face to faceHealth News
Relevant health content curated to your condition and therapy - so you stay informed between check-ins without having to search for it yourself.
Stay informed, effortlesslyYour privacyYour health information
Your health information
belongs to you.
Medesto is built for healthcare. That means your data is protected by the strictest standards in the industry - not as an afterthought, but as a foundation.
HIPAA-compliant
Your health information is protected at every point - encrypted in transit and at rest. Full compliance with all HIPAA rules.
You're in control
You can request your data or opt out at any time. Your participation in Medesto Pulse is always your choice.
For full details, read our Privacy Policy.
Problems solvedYou've been navigating
You've been navigating
this alone. That changes now.
The problems that make specialty medication feel overwhelming - solved.
The problemImpossible to reach anyone"I've called three times and left voicemails. Nobody calls back."
The problem
Impossible to reach anyone
"I've called three times and left voicemails. Nobody calls back."
How Pulse helps
Message your pharmacy care team directly inside Pulse - no hold music, no callbacks, no lost voicemails. Need a face-to-face answer? Your pharmacist can schedule a video call with you directly through Pulse.
The problemNo idea what this medication does"My doctor prescribed this but I don't really understand it - what it is, why I'm on it, or what to watch for."
The problem
No idea what this medication does
"My doctor prescribed this but I don't really understand it - what it is, why I'm on it, or what to watch for."
How Pulse helps
Pulse includes medication guides and step-by-step training videos written for your specific drug, in plain language. Know what it does, how to take it, what side effects to watch for, and when to call your doctor. Education delivered when you need it, not all at once.
The problemFeeling lost and alone in the process"I was prescribed this weeks ago. Nothing has happened. Nobody has contacted me. I don't know if something went wrong."
The problem
Feeling lost and alone in the process
"I was prescribed this weeks ago. Nothing has happened. Nobody has contacted me. I don't know if something went wrong."
How Pulse helps
Your live health feed keeps you informed at every stage of your care - delivering updates on prior authorization, fulfillment, shipping, and delivery as they happen.
The problemConfused by prior authorization"My insurance needs to 'approve' my medication? What does that even mean? How long will this take?"
The problem
Confused by prior authorization
"My insurance needs to 'approve' my medication? What does that even mean? How long will this take?"
How Pulse helps
Pulse tells you when your insurance needs to approve your prescription, what to expect, and how long it typically takes. A built-in Prior Authorization FAQ explains the process in plain language - so you're never left in the dark about why there's a wait.
The problemThe cost feels out of reach"I looked up the price of this medication. There's no way I can afford it."
The problem
The cost feels out of reach
"I looked up the price of this medication. There's no way I can afford it."
How Pulse helps
Pulse automatically checks whether you qualify for manufacturer copay assistance programs and enrolls you - so cost is never a reason you can't get your medication. Many patients end up paying $0. You shouldn't have to navigate that alone.
The problemToo many portals and passwords"I have a portal for my doctor, my insurance, my pharmacy. I can never remember which login is which."
The problem
Too many portals and passwords
"I have a portal for my doctor, my insurance, my pharmacy. I can never remember which login is which."
How Pulse helps
Pulse is one place for everything about your medication journey - and there's no password to remember. Just a simple passkey. Everything from status updates to documents to your care team lives in a single app.
The problemNo idea when medication is arriving"My medication needs to be refrigerated. I have no idea when it's showing up and I can't leave it outside."
The problem
No idea when medication is arriving
"My medication needs to be refrigerated. I have no idea when it's showing up and I can't leave it outside."
How Pulse helps
Delivery notifications keep you ahead of your shipment - including what's in the box, when to expect it, and any special handling instructions for temperature-sensitive or refrigerated medications. No surprises, no missed deliveries.
The problemUnsure how to take or inject medication"This is an injection and I've never given myself a shot before. I was handed a pamphlet and sent home."
The problem
Unsure how to take or inject medication
"This is an injection and I've never given myself a shot before. I was handed a pamphlet and sent home."
How Pulse helps
Step-by-step education from your medication's manufacturer walks you through administration exactly - specific to your device, your drug. And if you still have questions, your pharmacist can schedule a video call with you directly through Pulse.
The problemForgetting to take medication"I'm on a complex schedule and I forget. Missing a dose for this medication has real consequences."
The problem
Forgetting to take medication
"I'm on a complex schedule and I forget. Missing a dose for this medication has real consequences."
How Pulse helps
Adherence reminders and clinical check-ins keep you on schedule and alert your care team if you need additional support. Staying on track with specialty medication directly affects how well your therapy works - Pulse helps you do that without the mental load.
Common questionsThings patients
Things patients
often ask us.
Why is my pharmacy using Medesto instead of calling me?
Medesto Pulse replaces the phone intake process with a faster, more convenient digital experience - so you don't have to wait on hold or schedule a call. Your pharmacy uses it because it gets you better connected to your care, faster.
What are the clinical check-ins?
Short questionnaires designed by clinicians and specific to your condition and medication. They're typically 3–5 minutes and check in on how you're feeling, any side effects you're experiencing, and how your therapy is going. Your answers are shared with your pharmacy care team to inform your ongoing support - nothing is shared outside your care team without your consent.
Is Pulse free for me to use?
Yes, completely. Pulse is provided to you at no cost - your pharmacy covers it as part of your care. You'll never be asked for a credit card or charged for anything inside the app.
What is a passkey?
A passkey is a modern, secure way to log in without a password. Instead of creating a username and password, Pulse uses your phone's built-in authentication - Face ID, fingerprint, or your device PIN - to verify it's you. It's faster and more secure than a traditional password, and you can't forget it. You'll set it up the first time you open Pulse, and it takes about 30 seconds.
Can I still call my pharmacy?
Yes - Pulse doesn't replace your ability to call. Your pharmacy's phone number hasn't changed and you're always welcome to use it. Pulse just gives you a faster, more convenient option: message your care team directly, get updates in real time, and skip the hold music. Many patients find they prefer it, but the choice is always yours.
Ready to get started?
Check the text message from Medesto with your signup link.